1. How easy was it to install our software?

•  Extremely easy
•  Very easy
•  Moderately easy
•  Slightly easy
•  Not at all easy

2. How quick was the installation process for our software?

•  Extremely quick
•  Very quick
•  Moderately quick
•  Slightly quick
•  Not at all quick

3. How user-friendly is our software's interface?

•  Extremely user-friendly
•  Very user-friendly
•  Moderately user-friendly
•  Slightly user-friendly
•  Not at all user-friendly

4. How often does our software freeze or crash?

•  Extremely often
•  Very often
•  Moderately often
•  Slightly often
•  Not at all often

5. How successful is our software in performing its intended task?

•  Extremely successful
•  Very successful
•  Moderately successful
•  Slightly successful
•  Not at all successful

6. How useful is the included documentation for our software?

•  Extremely useful
•  Very useful
•  Moderately useful
•  Slightly useful
•  Not at all useful

7. How helpful is the customer support for our software?

•  Extremely helpful
•  Very helpful
•  Moderately helpful
•  Slightly helpful
•  Not at all helpful

8. How can we improve our software?

9. Overall, are you satisfied with the performance of our software, neither satisfied nor dissatisfied with it, or dissatisfied with it?

•  Moderately satisfied
•  Slightly satisfied
•  Neither satisfied nor dissatisfied
•  Slightly dissatisfied
•  Moderately dissatisfied
•  Extremely dissatisfied

10. How likely are you to recommend our software to others?

•  Extremely likely
•  Very likely
•  Moderately likely
•  Slightly likely
•  Not at all likely